Delivery & Returns

Delivery

International orders will be despatched via DPD or DHL. Price will be calculated on check-out according to your choice of courier and address. 

Despatch time may vary according to availability and any guarantees or representations made as to delivery times are limited. Subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Delivery time with DHL Worldwide Express 3-5 days, DPD 5-12 working days. Delivery times may be extended, depending on where exactly you live.

Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that ND9.eu cannot accept any liability for orders that fail to arrive at the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.

Cancellations

Orders may be cancelled at any time before they are prepared. If the item has already been despatched then please see our returns policy.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.

Returns 

You have the right to cancel your order and return your item within the quoted time frame. Please notify us through email of your intention to return your item(s) by following the steps provided. For full return guidelines read information bellow.

If you have changed your mind on your purchase, you have 14 days to return it!

Products must be in the unused condition that you received them.

If your return order adheres to the above criteria, please follow these steps:

  • Contact us using email address info@nd9.eu 
  • Return the form back to us by email and wait for confirmation email from us.
  • Please put the product inside a box or bag.
  • On the OUTSIDE of the box please write:
    • ND9.eu – Returned Items/Not Faulty
    • Piladzu street 2, Saulkrasti, Latvia, LV2160
    • Your name
    • Your original order number

Take the parcel to your local post office. We encourage you to use a tracked service when sending any parcels to our return address. To avoid any delays as ND9 cannot be responsible for any undelivered parcels. Please note us that you are returning your item/s to our returns address by providing us with tracking number and company so we can follow up on the status. Costs must be covered by you, the customer.

NOTE! Customers with outside EU orders before return should make sure to contact your local tax authorities to confirm if any refunds on import taxes need to be settled.

When your refund is processed, the funds will be returned to the original payment method. When you receive the automatic email that confirms the refund, which means that your return has been received and processed.

*Please note for unwanted / not faulty items you will need to pay the postage to get the item to the returns address.

Faulty Item

If an item is faulty then it will need to be returned to us for a full inspection to ensure it is covered by the warranty. To return a faulty item please follow the procedure below:

  • Contact us using email address info@nd9.eu.
  • Please print your returns slip and include confirmation that you will get by e-mail from us INSIDE the box or bag.
  • Please put the product  inside a box or bag.
  • On the OUTSIDE of the box please write:
    • ND9.eu – Returned Items/Not Faulty
    • Piladzu street 2, Saulkrasti, Latvia, LV2160
    • Your name
    • Your original order number

ake the parcel to your local post office. We encourage you to use a tracked service when sending any parcels to our return address. To avoid any delays as ND9 cannot be responsible for any undelivered parcels. Please note us that you are returning your item/s to our returns address by providing us with tracking number and company so we can follow up on the status. Costs must be covered by you, the customer.

NOTE! Customers with outside EU orders before return should make sure to contact your local tax authorities to confirm if any refunds on import taxes need to be settled.

When your refund is processed, the funds will be returned to the original payment method. When you receive the automatic email that confirms the refund, which means that your return has been received and processed.

Wrong Item

If we have accidentally sent you the wrong item, please Contact us.

None of the above

If none of the above situations apply to your case, please Contact us.

Warranty

If used according to the Instruction manual ites should not break. Though there are glitches in matrix and if you have some problems please let us know by writing an email to info@nd9.eu.

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